Shipments Policy + FAQ’s
All completed orders are shipped within 48 hours Monday – Friday 8am – 5pm.
What shipping methods do you offer?
We use the following carriers to deliver our orders:
If you select USPS Mail service then yes, we can ship to a P.O. Box. Other carriers (FedEx, UPS, etc) require a physical address for package delivery and therefore can not be shipped to a P.O. Box.
How long will it take to receive my order?
Delivery time for orders shipped via USPS vary by your location but generally speaking, recipients in the 48 contiguous United States will receive orders in 2-7 days once the order ships (excluding Saturday, Sunday, & holidays). If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. You may use this tracking information to track the status of your order at any time.
What do I do if my package was damaged in shipment?
We take every measure when preparing your order for shipment to ensure your products arrive safely. In the event your package is damaged by the carrier, please contact us immediately (within 24 hours of receipt of package) via our CONTACT page.
It is important that you keep the box and all packaging material so that we can expidite the process with the carrier and ensure a speedy product replacement. Failure to keep packaging material and provide timely notification will only delay the process and may result in denial of damage claim by the freight carrier (USPS, UPS, FedEx, etc). Please be prompt – we are here to help!
Should you have other questions or concerns about these shipping policies, please send us a message via our contact page.